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TuneMage Media – Privacy Policy

Effective: March 3, 2023
Who we are: TuneMage Media (“TuneMage”, “we”, “us”, “our”) is a Canadian media/business-management company supporting artists, events, and communities.

Contact: info@tunemagemedia.com.

Quick summary

  • We collect contact details, account info, content you submit, e-signature details, and limited device/cookie data.

  • We use this to run our services, publish and promote content (with your releases/consents), process transactions, and comply with law.

  • We don’t sell your personal information. We may share it with artists we support, service providers, and legal authorities when required.

  • You can access, correct, or delete your data (subject to exceptions) and opt out of marketing at any time.

1) Scope

This policy covers personal information processed through our websites, forms, email, e-signature and release tools, events, social/community pages, and other services we operate (collectively, the “Services”). It does not cover third-party sites or platforms we don’t control.

2) What we collect

  • Identity & contact: name, email, phone, postal address, country/region, social handles.

  • Account & communications: passwords (hashed), preferences, support tickets, messages.

  • Content & releases: photos, video, audio, testimonials, handles/attribution, and any release forms you sign (including signature, typed name, time stamp, IP/device info).

  • Event & production data: RSVP lists, guest lists, talent/crew rosters, scheduling, and consent for being filmed/recorded.

  • Payment data: processed by our payment providers; we receive limited details (e.g., last four digits, status).

  • Device & cookies: IP address, browser, device type, analytics (e.g., page views, referrers). See “Cookies” below.

  • Applicant & contractor info: resumes/portfolios, invoices, tax forms.

  • Artist/client materials: where we act for an artist or brand, we may process fan/customer info on their behalf (see “Our role”).

3) How we use your information (purposes & legal bases)

  • Provide & improve the Services (create accounts, process forms, operate sites; contract/legitimate interests).

  • Licensing, publishing & promotional uses of Content where you’ve granted a release or consent (consent/legitimate interests).

  • Communications & marketing (updates you request, newsletters; you can opt out anytime) (consent/legitimate interests/CASL).

  • Payments & fraud prevention (contract/legitimate interests/legal obligation).

  • Compliance & enforcement (respond to lawful requests, enforce terms, protect rights) (legal obligation/legitimate interests).

4) Our role (controller vs. service provider)

  • Controller. For our own websites, events, and channels, TuneMage is the “controller” (PIPEDA/GDPR terms).

  • Service provider/processor. When we operate on behalf of an artist/client (e.g., managing their fan list or campaigns), we process data under their instructions. In that case, their privacy notice may also apply.

5) Sharing your information

We do not sell personal information. We share only as needed with:

  • Artists/clients/partners to fulfill releases or Services you request/consent to.

  • Service providers (hosting, analytics, e-signature, CRM, email, payment, video/photo editors).

  • Legal & safety recipients where required by law or to protect rights.

  • Business transfers (e.g., merger or asset sale); your info remains protected and you’ll be notified of material changes.

6) International transfers

Data may be stored/processed in Canada, the U.S., EU/UK, and other locations where we or our providers operate. We use appropriate safeguards for cross-border transfers (e.g., Standard Contractual Clauses where applicable).

7) Retention

We keep data only as long as needed for the purposes above, including:

  • Accounts/transactions: statutory/financial record periods (typically 6–7 years).

  • Releases & consent records: for the life of the licensed content plus a reasonable period.

  • Marketing: until you opt out or your account is inactive for a prolonged period.
    We delete or de-identify data when no longer needed.

8) Your rights

Depending on your location, you may have rights to access, correct, delete, object/opt out, restrict processing, portability, and withdraw consent.

  • Canada (PIPEDA): access and correction.

  • EEA/UK (GDPR/UK GDPR): the full set of rights above and the right to lodge a complaint with a supervisory authority.

  • U.S. states (e.g., CA/VA/CO/CT/UT): know/access, delete, correct, and opt out of certain sharing/targeted ads. We do not sell your data.
    To exercise rights: email info@tunemagemedia.com. We may verify your identity. Authorized agent requests are honored where the law allows.

9) Cookies & analytics

We use cookies and similar tech to run the site, remember preferences, and measure performance. You can manage cookies via your browser and (where offered) our cookie banner. If we use advertising/remarketing cookies, you may opt out via browser controls or platform settings and, where available, a “Do Not Sell/Share” link; we honor Global Privacy Control (GPC) signals where legally required.

10) Children

Our Services aren’t directed to children under the age of majority in their region. If we learn we collected data from a child without appropriate consent, we’ll delete it.

11) Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information (encryption in transit, access controls, least-privilege, vendor diligence). No method is 100% secure.

12) Marketing choices

You can unsubscribe from marketing emails at any time via the link in our emails or by contacting info@tunemagemedia.com. We may still send essential (non-marketing) messages about your account or releases.

13) Third-party links & platforms

Links to artist pages, social networks, streaming platforms, or stores are operated by third parties whose privacy practices we don’t control. Check their policies before sharing data with them.

14) Changes to this policy

We may update this policy from time to time. If changes are material, we’ll notify you by posting an updated notice and, where required, seek your consent.

15) Contact us

Questions or requests: info@tunemagemedia.com

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